Frequently Asked Questions

Everything you need to know about your By Parra order and our unique collections.

How long does shipping take and what are the costs?

We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times vary by region: Netherlands (1-2 days), Europe (3-5 days), and International (5-10 days). Shipping costs are calculated at checkout based on your location.

What is your return policy?

You can return any unworn, unwashed item with original tags attached within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

How do I know which size to choose?

By Parra items generally fit true to size with a slightly streetwear-inspired silhouette. We provide a detailed size guide on each product page to help you find the perfect fit between Small and XXL.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional options like iDEAL for our customers in the Netherlands.

Are your products sustainably made?

We take pride in our production quality. Most of our garments are produced in Portugal using high-quality fabrics and eco-conscious water-based printing techniques to ensure longevity and reduced environmental impact.

Can I cancel or modify my order after it has been placed?

To ensure fast delivery, we process orders quickly. Once an order is confirmed, we are usually unable to make changes. Please contact our support team immediately if you notice an error.